NTWRK is constantly striving to provide both you, the Seller, and the Customer with a strong support system in order to provide the highest quality Customer Support, NTWRK recommends referring to the suggested Customer Support policies outlined below.
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NTWRK’s Customer Support aims to handle all the heavy lifting for your team when addressing customer needs and inquiries. Most inquiries can be handled through our support desk without needing the assistance of your team.
If a customer inquiry needs to be escalated to your team, we will CC’ your customer service contact directly in with the customer. We request a 48 hour response time to all customer inquiries escalated to your team.
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If a customer reaches out to your team directly, please funnel them back into our support desk. This provides continuity of service and eliminates any potential “double communication”. Some language you can use is found below:
For all inquiries surrounding Drops on NTWRK or orders placed on the NTWRK App please open your app and tap Profile. Customers can select "NEED HELP? ASK HERE" to submit a support ticket with the NTWRK! All inquiries submitted will receive a response within 2 business days from the date of submission.
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Please reach out to sellers@thentwrk.com as soon as possible to inform us of the delay. We will be happy to reach out to the customers and provide an update.