Customer Service FAQs

How are refunds/cancellations handled?
See Cancellations, Returns, a...
What is NTWRK Credit?
NTWRK may provide customers w...
Customers are reaching out to me directly, what now?
If customers are reaching out...
I suspect an order is fraudulent, what now?
If you suspect that an order ...
How do I modify/cancel an order?
You can update or modify NTWR...
Why am I seeing discounts applied to orders?
You may see shipping discount...
Carrier Related
We understand that mishaps oc...
Cancellations, Returns, and Exchanges
Cancellations NTWRK operates ...